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Get help with Scan AI

Frequently Asked Questions

Getting Started

How do I download Scan AI?

Scan AI is currently available on iOS devices. Visit the download page to get started, or search for "Scan AI" in the Apple App Store.

Is Scan AI free?

Scan AI is free to download from the App Store. Visit our download page to get started.

What devices are supported?

Scan AI currently supports iPhone devices running iOS 17.6 or later. Android support is planned for future release.

Using the App

How do I scan a product?

Open the Scan AI app, point your camera at the front of the product packaging, and take a photo. Our AI uses image recognition to identify the product and provide shrinkflation data.

What is a shrinkflation score?

The shrinkflation score (0-100) indicates how much a product has been affected by shrinkflation. A score of 100 means no shrinkflation detected, while 0 indicates significant size reduction over time at the same or higher price.

Can I scan products outside the United States?

Yes! Scan AI works with products worldwide, as long as the product has a visible name and front package information.

What if a product isn't in your database?

Our AI conducts extensive research from verified sources in real-time. Even if a product isn't pre-loaded in our database, the AI will gather information and display it for you.

Account & Privacy

Do I need to create an account?

Yes, an account is required to use Scan AI. This allows you to save your watchlist, track scan history, and access all features.

How is my data used?

We take privacy seriously. Read our Privacy Policy for complete details.

Can I delete my account?

Yes, you can delete your account at any time from within the app's settings, or by contacting us at support@scanai.app.

Technical Issues

The scanner isn't working

Make sure you've granted camera permissions to Scan AI in your device settings. Ensure adequate lighting, point your camera at the front of the product packaging, and hold your device steady while scanning. If issues persist, try restarting the app.

The app crashes or freezes

Try closing and reopening the app. If problems continue, check for app updates in the App Store. You can also try deleting and reinstalling the app (your account data will be preserved if you're signed in).

I found incorrect product information

We strive for accuracy, but errors can occur. Please report incorrect data through the app's "Report Issue" feature or email us at support@scanai.app with details.

Business & Partnerships

How can I partner with Scan AI?

We welcome partnerships with retailers, consumer advocacy groups, and content creators. Visit our Influencer page for creator partnerships, or contact partnerships@scanai.app for business inquiries.

Can retailers or brands use Scan AI data?

Please contact business@scanai.app to discuss.

Contact Support

Can't find the answer you're looking for? We're here to help.

Provide Feedback

We're constantly improving Scan AI based on user feedback. Have a feature request or suggestion? Email us at feedback@scanai.app or use the feedback feature within the app.

Report a Bug

Found a bug or technical issue? Help us improve by reporting it to tech@scanai.app. Please include:

  • Your device model and iOS version
  • App version (found in Settings)
  • Steps to reproduce the issue
  • Screenshots if applicable